Complaint procedure and ethics committee

Process

1. The Ethical Committee will assess within 30 days whether the complaint is justified and makes sure that it has the authority to intervene.
2. If the complaint is justified the Ombudsperson informs the complainant.
3. The Ethical Commission examines the complaint and seeks solutions through dialogue.
4. The Ombudsman will update the complainant on the progress.
5. Following the investigation, the Steering Group will be informed of any potential consequences for membership and of any recommendations based on its findings that emerged from the complaint handling process to improve the functioning of the Be-cause health network.

All complaints are treated confidentially.